Many people cringe inwardly when they hear the word, “warranty.” That’s because warranties have come to be associated with fine print, exceptions and exclusions that mean you could end up having to pay unexpected costs if something is wrong with your hot tub. No one wants to spend more money repairing problems they didn’t cause.
The Rest & Relax team is passionate about changing our customers’ perception of what a warranty is and what it is supposed to do. We are extremely confident in the quality of our hot tubs, and the warranties they provide are some of the best in the market. When you visit our showrooms, ask one of our soak therapy experts about the specific warranties associated with each tub. Here are some things every hot tub warranty should cover.
Quality hot tub manufacturers will cover any type of leak due to manufacturing issues for five years. This usually refers to leaks in the plumbing system since issues like cracks in the shell are typically covered under another part of the warranty.
2. Major Components
The main components in a quality hot tub should work flawlessly for at least the first five years after you purchase the tub. The parts covered should include:
- Management system
- Control panels
Most issues resulting from a manufacturing issue arise within the first 90 days of installing your hot tub. A five-year warranty demonstrates how much confidence the manufacturer has that a tub is well-made and will perform with excellence.
3. Surface and Structure
The surface usually refers to the exposed acrylic and the warranty typically covers workmanship defects. This kind of warranty should be in effect for five years with a quality tub. It is not designed to cover owner errors such as surface erosion caused by using the wrong kind of chemicals to clean your tub or introducing foreign substances like lotions or food products into the water.
The structure of your hot tub, usually meaning the fiberglass shell, should be covered by a lifetime warranty if it is a quality tub. What this means for the owner is there should never be any cracks or leaks in the shell resulting from poor materials or faulty craftsmanship.
As you look at different hot tub warranties, keep in mind they most likely will never cover damages resulting from incidents such as:
- Other natural disasters
- Improper cleaning
- Poor maintenance
- User negligence
While quality hot tubs should go at least five years without an issue, the owner is still responsible to properly clean and maintain the tub. If manufacturer defects do present themselves, most manufacturers will cover any cost associated with the materials and labor necessary to repair the tub. In some cases, a manufacturer will replace the entire tub.
Customer satisfaction is so important to us at Rest & Relax, we encourage you to ask us about the warranties associated with any of our tubs. We also provide access to customer referral ratings so you can see for yourself what current tub owners have to say about our products and their warranties. We are passionate about making a difference in our customers’ lives and ensuring everyone is completely satisfied with their purchase for many years to come.